Responsible Gaming
at ebaje
ebaje is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming tools are here to help you stay in control.
Gaming is Entertainment.
Keep It That Way.
At ebaje, responsible gaming is not a legal footnote — it is a core part of how we operate. Every player who joins our platform agrees to use it for entertainment purposes only, and we actively build tools and processes to support that principle day to day.
We understand that for a small number of people, gambling can shift from a leisure activity into something more problematic. Our job is to help you recognise those early signs and to provide practical, accessible tools that put you back in control — whether that means setting a daily deposit cap, taking a short break, or requesting a full self-exclusion from the platform.
The ebaje responsible gaming programme applies equally to cricket betting fans in Dhaka, slots players in Chittagong, and live casino enthusiasts in Sylhet. Wherever you are in Bangladesh, the same protections are available to you around the clock.
Gambling should only ever be done with money you can afford to lose. Never gamble to recover previous losses, to pay bills, or to cope with stress. If gambling is affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.
All ebaje responsible gaming tools are free to use and can be activated instantly from your account dashboard. You do not need to provide a reason or wait for approval to set deposit limits, activate a time-out, or request self-exclusion.
Your Responsible Gaming Toolkit
ebaje provides a full suite of account controls designed to help you manage your gambling habits clearly and confidently.
Set a maximum daily, weekly, or monthly deposit cap on your ebaje account. Once a limit is active, the platform will automatically prevent any deposit that would exceed it during the chosen period. Limits take effect immediately upon activation. Increasing a limit requires a mandatory 7-day cooling-off period — decreasing one takes effect instantly.
Need a short break? Activate a time-out to temporarily suspend access to your ebaje account for a fixed period — choose from 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Any active bonuses are paused but not forfeited. Time-outs cannot be cancelled once started.
If you feel that you need a more substantial break from gambling, ebaje's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, all marketing communications are stopped immediately, active bonuses are removed, and account re-registration is blocked. Reactivation requires a formal review after the exclusion period ends.
Set a session reminder that prompts you with a summary of how long you have been playing and your net win or loss for the session. Reality check alerts can be configured to appear every 30, 60, or 90 minutes. When the alert appears, you have the option to continue your session or log out. This feature is designed to prevent unintentional extended play.
Your ebaje account dashboard provides a complete and transparent record of your betting history, game sessions, deposits, withdrawals, and bonus activity. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling habits and identify any patterns that concern you.
Our dedicated support team is available around the clock in Bangladesh Standard Time (UTC+6) via live chat inside your account dashboard. If you are concerned about your gambling behaviour or want help activating any responsible gaming tool, our team will assist you promptly and without judgement.
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs is the most important step toward addressing it. The following behaviours are commonly associated with gambling becoming a problem rather than a leisure activity.
If you recognise three or more of these signs in yourself or someone close to you, we strongly encourage you to use the responsible gaming tools available on ebaje or to seek independent support from a counselling organisation.
- Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
- Gambling to recover money you have already lost — commonly known as "chasing losses".
- Borrowing money, selling personal items, or neglecting bills and essential expenses in order to fund gambling.
- Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to reduce how much you gamble.
- Hiding your gambling activity from family members, friends, or colleagues, or lying about the amounts you have spent or won.
- Gambling interfering with your work, education, or family responsibilities — missing deadlines, appointments, or commitments because of gambling.
- Using gambling as a way to escape from personal problems, stress, depression, or negative emotions rather than as pure entertainment.
- Making repeated, unsuccessful attempts to reduce or stop gambling on your own.
How to Activate Your Protection Tools
Activating any responsible gaming tool on ebaje takes less than two minutes. All tools are available directly from your account dashboard — no forms to print, no waiting period, and no questions asked. Here is how to get started.
Visit ebaje.io and sign in using your registered username and password. Make sure you are using a secure, private connection — avoid public Wi-Fi when accessing your account.
From your account dashboard, click on your profile icon in the top corner to access Account Settings. Look for the "Responsible Gaming" or "Player Protection" section within the settings menu.
Select the tool you wish to activate — deposit limits, time-out, self-exclusion, or reality check alerts. Each option displays a clear explanation of what it does and how long it lasts before you confirm.
Enter your chosen limit amount or duration. For deposit limits, you can set a daily, weekly, or monthly cap in BDT (৳). Review your selection carefully, then click Confirm. The tool activates immediately.
If you cannot access your account settings or need assistance activating a self-exclusion urgently, contact the ebaje support team via 24/7 live chat. Our team will action the request on your behalf without delay.
Support Is Always Available
If gambling is affecting your life, reaching out is the most important step you can take. ebaje support is available around the clock, and confidential help is always at hand.
Live Chat
24/7 live chat support is available inside your ebaje account dashboard, in Bangladesh Standard Time. Our team responds within minutes at any hour of the day.
Available 24/7 (BST)Email Support
Send a detailed message to our responsible gaming team. We aim to respond to all email enquiries within 24 hours. Email is not a clickable link — write it down or copy it manually.
[email protected]Contact us via WhatsApp for a fast, convenient response. Our team monitors this channel daily. WhatsApp is a non-clickable contact detail — save it to your device manually.
+880 1700 000000Confidential Counselling
If you feel you need support beyond what the ebaje team can offer, please consider reaching out to a qualified gambling counsellor or mental health professional in your area of Bangladesh.
Seek local helpAll responsible gaming requests — including self-exclusion — are handled with complete confidentiality. Your request will never be shared with third parties. Our support team is trained to handle these conversations with empathy and without judgement.
If gambling has pushed you to a point of financial or personal crisis, please do not face it alone. Speak to a trusted family member, a local health professional, or a community support service in Dhaka, Chittagong, Sylhet, Khulna, or your nearest city. ebaje's team can also help you initiate an immediate self-exclusion.
How ebaje Protects Players by Design
Responsible gaming at ebaje goes beyond tools and features. It is embedded in how the platform is built, monitored, and operated every single day.
Age verification is enforced at registration and at the withdrawal stage. ebaje uses document-based KYC checks to confirm that every player is at least 21 years old. Accounts found to belong to individuals under 21 are closed immediately and any balance is withheld pending investigation.
ebaje promotional materials are never targeted at vulnerable individuals or those who have activated self-exclusion. All bonus offers clearly display applicable terms and wagering requirements. We do not use misleading language like "guaranteed win" or "risk-free" in our communications.
Our platform team reviews aggregated player behaviour data on a regular basis to identify potential signs of problem gambling. Where patterns of concern are detected — such as rapid session escalation or large loss chasing — our team may reach out proactively to offer support and information about available tools.
When a player activates self-exclusion on ebaje, the decision is final for the chosen period. The platform will not attempt to re-engage excluded players with promotional offers, re-registration incentives, or "come back" messaging. Exclusion is treated with the seriousness it deserves.
ebaje publishes Return-to-Player (RTP) information for all slot and casino games available on the platform. Understanding that the house maintains an edge over time is part of gambling responsibly. We provide this information clearly so that players can make fully informed decisions before wagering.
Our Terms & Conditions and bonus rules are written in plain English — not deliberately complex legal language designed to confuse players. If you ever have a question about how a rule applies to your account, our support team will explain it clearly and promptly via live chat or email.
Your Safety Comes First at ebaje
Explore the platform knowing that your wellbeing is protected at every step. If you have questions about your account or responsible gaming tools, our team is ready to help — any time of day, in Bangladesh Standard Time.